Matt M Cvu

***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
NHL TV - ***
Just paid 80.00 and havent seen 1 game!! 3rd game in a row I missed so far
View full review
Loss:
$83
Cons:
  • Bullshit
  • Bologna
  • Bullcrap
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Tim D Fst

Don't subscribe

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The service is inconsistent and janky. The customer service is atrocious. One of the worst products I every spent money on. I would get more enjoyment from super glue gum with glass crystals!!!!Wtf
View full review
Loss:
$145
Pros:
  • Watching hockey from locations away from home
  • Price is good
  • Watching regular season nhl
Cons:
  • Not sure if this product carries playoffs
  • Customer service is terrible
  • Poor frame rate while streaming
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

glen w Yhy
map-marker Colorado Springs, Colorado

Avoid this service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am an experienced streamer including of live TV. This streaming service was by far the poorest quality service I have ever experienced. They do not appear to be ready for prime time. I paid $99 for the service (while noting that the cancellation policy allowed for a full refund if canceled within 5 days). My short experience with the service was that it was littered with intermittent bugs: failure to keep me logged in, failure to keep my hide-score preferences, and ultimately failure to stream games and failure to log me in at all. Unfortunately, I did not experience all of these problems until *shortly* after the 5 days. To my astonishment, at that point, NHL tv refused to give me even a prorated refund ( I thought I deserved a full refund). So, I essentially paid $99 for nothing but frustration. Also, note that they automatically sign you up for auto-renewal every year.
View full review
Loss:
$99
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Eagle, Idaho

This is crap run away

first Off no app for Samsung TV. Downloaded app on phone, paid 140 bucks and thought all was well until I got home downloaded app on Xbox one. Tried to sign in didnt work. Call customer service nhl live was told I signed up for Canada Rogers nhl. Cancelled subscription. Went online to nhltv USA version. Signed up charged 69.99 bucks. Still would not work. Sat on hold for 30 minutes before I got help. Told me apples fault. Called Apple they said not iTunes issue. Called nhltv back sat on hold 20 min was told after 20 min on phone my second payment went back to Canada. I asked to cancel. He suggested using different card an email. Waited two days used wifes email credit card still not working still sitting on hold again. This is the worst product
View full review
Grace V Gdb

Let me down

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

In there faq they say if you cancel your subscription within 5 days they will refund you..... this is a lie.

I’m usually good for money but struggling a bit lately didn’t realise the subscription was gonna come out, so I asked them a day later to cancel it and they agreed and then I asked them if I could have a refund because I cancelled within the time period and they denied. So after three years with them this forth will be my last I will rather pay a little more for better service

View full review
Loss:
$212
Pros:
  • Watching hockey from locations away from home
  • Watching regular season nhl
Cons:
  • Terrible customer service
  • Deceptive ad
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

They've charged me for a FULL SEASON - $180 dollars - without even asking me or letting me know! All I had signed up for was last season's playoffs for 20 bucks. That&s straight up robbery!

Guest
reply icon Replying to comment of Guest-1767311

The exact same thing happened to me. I was not notified that my subscription would be automatically renewed.

The way I found out was looking at my credit card statement. In their rules it states you will receive a receipt.... didn't happen.

Called them and they refused to refund me. I got the last laugh however because I disputed it with credit card company and they refunded me and upheld it.

View more comments (1)
Chris R Dgi

Don't Pay for this

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We have a subscription to SJ Sharks on NHLTV.com. Tonight the Sharks are playing the LV Knights in LV Nevada. I go to the game and it says "local blackout". I take out my globe and Rand McNally Map and figure we are located over 1200 miles from LV Nevada- We live in Coeur d'Alene Idaho.. I spent 30 minutes on phone with NHL customer service personnel located in India and they basically say "too bad" you don't get Las Vegas or Colorado...
View full review
Loss:
$130
Cons:
  • Local blackout includes a 1200 mile radious
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Carrie W Czo

Refuse refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We signed up for nhl tv three years ago when we lived outside of Canada and US and games weren't available on tv. We now live in an area where games are available again so don't use it. I noticed they had charged my card for the 19/20 season. When I called about the refund they said it was outside the 5 day period so they couldn't process a refund even though their records show I haven't streamed any games since June. All they keep saying is the 5 day cancellation policy is part of their terms and conditions - which I agreed to 3 years ago. I'm even willing to accept a pro-rated refund but I'm not willing to pay for the entire season when I'll never use it. (And plus the video is crap quality whenever we have used it!)
View full review
Loss:
$129
Pros:
  • Available worldwide
Cons:
  • Poor customer service
  • Poor quality video
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Carrie W Czo

Still nothing. I have not been contacted by anyone at NHL.com by phone or email. Still boycotting :)

Anonymous
map-marker Rieneck, Bavaria

Look for alternatives

You basically subscribe to garbage. They finally got rid of flash and improved the quality but that's the only positive thing I can say about it really. They pulled support for Xbox 360, which was frankly the only way I could watch it and have some decent controls. Now I have to resort to watching games in the browser, which is a pain in the *** It crashes regularly in EVERY browser I use. Since I'm from Europe I often have to watch the games the day after. By using the player it often gives away the scores or remaining time of a game, which takes away suspense... Commercials and pauses are not cut out and you have to skip over them manually. This should NOT be there for archived games! When I pause the game, the scores under the player still become visible as if the game hadn't been paused. This just one of the annoying bugs. I was able to easily buy a subscription, yet was not notified the games would be blacked out in my region (Norway), so now I had to use a VPN to be able to watch the games. As soon as there's something better, I'm cancelling this piece of *** sub.
View full review
Richard M Mww

No way would I use this deceitful company again.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cancelled at start of 2018 season, low and behold just looked at bank account and they decided to automatically start it again even though i cancelled. Stay away they are shisters. Will be filing claim with attourney general. They refuse full refind.
View full review
Loss:
$50
Reason of review:
Crooks

Preferred solution: Full refund

Anonymous
map-marker Heath, Ohio

Do not buy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
every game locally is blacked out which they dont tell you what a ripoff
View full review
Anonymous
map-marker York Village, Maine

They stole my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought the playoff package last season to watch hockey while I was traveling internationally. Beware of the AUTO RENEWAL. These crooks charged my credit again this year for regular season that I don’t want. I notified them within 5 minutes of receiving my cc statement and they won’t refund my money. Don’t do business with this Disney/NHL scam!
View full review
Anonymous
map-marker Huntersville, North Carolina

Worst service....it’s 2019 ffs

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
first, it’s a joke that you can’t watch every game due to regional blackouts. I think the price is a little ridiculous for only being able to watch a fraction of the games. second, even if you ARE able to watch your game, you still miss half of it due to terrible lagging, glitching, overall spottiness in the video. I also have great internet, great connection, have ran speed tests, etc. everything else in my streaming world runs just fine except for you, NHL. it’s bs that I can’t sit with my friends and watch a game, because the whole time it’s “come on! wtf!” because we can’t watch it attempting to even play. this is by far the worst experience in a service i’ve ever tried. the first game I let it slide. “oh it’s preseason, working out some kinks, it’ll pass”. now that the season has started it’s the exact same.
View full review
Pros:
  • Watching regular season nhl
  • Watching hockey from locations away from home
  • Hockey
Cons:
  • Far too many blacked out games
  • Poor frame rate while streaming
  • Lagging
Charles C Nnx

Awful

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The black out check said I would be blocked from seeing my team play a nearby team. No big deal, it was only two games out of the season, so I signed up for the single team package. The 2nd game of the season (which wasn't against the blacked out team) was blacked out.
View full review
Loss:
$116
Pros:
  • Sounded great in the beginning
Cons:
  • Blacked out way more than sdvertised
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Mountain View, California

Hockey season subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I get the idea behind"blackouts" but the problem I have is I live in Austin, Texas and paid to watch just the Detroit Red Wings. The second game of the season is Dallas, which is nearly a three hour drive from Austin.

I could understand if the game was being played in Dallas it could be blacked out, but the game is being played in Detroit.

This game is not being played on any other Channel so that's not the problem.

Blackouts typically occur when a game is being played near your location, if it's not a sold out event to try and entice fans to pay to physically attend the game. This game is being played 1,500 miles from my location.

I have subscribed to Center Ice through DirecTV for years and NEVER had this problem.

I WILL be going back to DirecTV next year because this makes absolutely no sense at all.

Good riddance NHL.COM!!!

View full review
Diane Szj
map-marker Frederick, Maryland

Can't get ahold of anyone at customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been on hold for over 20 mins. This happened last year when I called to, but I gave up. Should have stopped service then. I have never once had a voice conversation with anyone at this company. I cannot log into my account to save my life! This is worse than calling Xfinity, and that is saying quite a bit
View full review
Reason of review:
Poor customer service